A Quality Move from a Quality Little Rock Moving Company

The quality of a move is just as crucial as the price associated with it, if not more. You should think before you surrender your stuff to the care of Little Rock movers who aren’t following how useful their processes are. That’s a recipe for disaster and raises the odds of your items being broken during transit. Here at A-1 Freeman Moving Group, we’ve got a big emphasis on ensuring we give our customers with the most outstanding Little Rock moving experience they can possibly have throughout an already chaotic time.

customer service is critical in moving companies We succeed in this through our Quality Assurance Program. A huge portion of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we hand out to every one of our customers so that we can keep track of how strongly we performed throughout our processes. It has questions that encompass every step in the process starting with the first sales call all the way till the final delivery. This permits us to get feedback straight from the individuals whose opinion matters the most, our clients!

We record all of these answers in in turn to get a look at an overall picture of how we’re doing. If we spot that there’s a part that’s encountering some difficulties, we’ll be able to rectify our process and squash the issue for the next move. By continually improving our systems, we’re able to stay on top of the food chain when it comes to providing dependable, first-rate customer service time and time again.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving requirements you have, make sure you’re hiring a professional moving company that has a solid plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.


Request a free quote