The A-1 Freeman Moving Group Difference for Employee Relocation After conducting more than 1,000 interviews and studying our focus-group findings, we at A-1 Freeman Moving Group have learned this more than anything else about what business enterprises like yours are looking for: You want to set up your corporate relocation yourself. You want an assurance that your employees get exemplary care from us all through the move. You want an exact invoice from us. You want honest reporting on the quality of our relocation services and how scrupulously we executed them. As a result, we’ve initiated what we’ve named our “Silent” Employee Relocation Service. What it’s meant to silence is the constant cannonade of information and update demands as well as complaints companies like yours too often get from their employees as a typical corporate move proceeds. And in fulfilling this silent service, we’ve made sure there’s nothing conventional about a corporate move executed by A-1 Freeman Moving Group! Here’s How We’ve Set Ourselves Apart Accountability Unambiguously identifying ourselves as a key contact with your employees and letting them know we accept personal responsibility for making their relocation a great one Delivering on each commitment we make Acting as an extension of your company: an "on-staff" mover Providing accurate definitions of our services and living up to your employees’ expectations Move Policy Management and Adherence Using our proprietary Move Management Technology to understand and maintain your relocation policy and thereby reduce the number of calls you get from employees during the move Creating our client profile of your company, which lists nearly every relocation requirement, [prior to our accepting the first move Constantly consulting the client profile in order to decide whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, demands that we "Call for Authorization", or is "Never Authorized" Taking the time to thoroughly understand you, our client, and your hopes before we begin our move relationship Keeping all the latest contact, policy, and contract files up to date and close at hand Employee Education Offering comprehensive explanations of how we perform our services and what our Move Concierges will be held accountable for Making a preliminary call to define ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Dispatching our Move Concierges to consult personally with your relocating families to recognize and understand their needs, look at the move process, and make an exact estimate of their belongings Communication Providing constant communication with your transferring employees to prevent needless calls from reaching your desk Offering 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who’ll make certain your employees will have a trouble-free relocation Continuing communication – even through final claims resolution, if claims are presented Proactive Customer Service Taking charge of keeping you and your employees up to date and assured while their move is underway Deploying our move management technology to identify possible problems before they come up Providing ”front-loaded” employee education and communication to dispel misunderstandings and create peace of mind Responsiveness Making an introductory call to your transferring employees within 24 hours Quickly returning calls to you and your moving employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our quality on average and the work of every A-1 Freeman Moving Group employee who engages with you and your employees throughout the move Following up after the move with a telephone survey of your relocated employees Evaluating each aspect of the move after it’s completed Posting the results of our assessment on your website – honest results that allow you to gauge our performance against your quality standards and help us maintain continual service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the best way to keep your relocating employees from calling or emailing you with problems is not to have problems in the first place Assuring that we never lack quality people ready to assist you as you get your company and your employees relocated read what others have said about us Request a free quote