The A-1 Freeman Moving Group Difference for Employee Relocation We understand what business enterprises like yours want first and foremost from a moving company, having conducted more than 1,000 interviews and focus-group sessions – not to mention relocationg hundreds of companies and thousands of employees in the course of our history: You want to arrange your corporate relocation yourself. You want an assurance that your employees have access to exemplary care from us in every phase of the relocation. You want an exact invoice from us. You want objective reporting on the proficiency of our relocation services and how fastidiously we executed them. In response, we’ve created what we identify as our “Silent” Employee Relocation Service. What it’s meant to silence is the constant cannonade of information and update demands as well as complaints companies like yours too often get from their employees as a standard corporate move is in progress. And in fulfilling this silent service, we’ve made sure there’s nothing conventional about a corporate move executed by A-1 Freeman Moving Group! Here’s How We’ve Set Ourselves Apart Accountability Fully establishing ourselves as a key contact with your employees and letting them know we accept personal responsibility for making their relocation a great one Delivering on every promise we make Acting as an extension of your business: an "on-staff" mover Providing exact definitions of our services and living up to your employees’ expectations Move Policy Management and Adherence Using our proprietary Move Management Technology to take account of and maintain your relocation policy and thereby reduce the number of calls you receive from employees during the move Creating our client profile of your firm, which lists nearly every relocation requirement, [prior to our accepting the first move Constantly consulting the client profile in order to determine whether a particular move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in performing, requires us to "Call for Authorization", or is "Never Authorized" Taking the time to thoroughly understand you, our client, and your hopes before we begin our move relationship Keeping all the latest contact, policy, and contract files up to date and close at hand Employee Education Delivering comprehensive explanations of how we execute our services and what our Move Concierges will be responsible for Making a preliminary call to define ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Sending our Move Concierges to consult personally with your relocating families to recognize and understand their needs, examine the move process, and make an accurate estimate of their possessions Communication Providing constant communication with your transferring employees to prevent needless calls from reaching your desk Offering 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who’ll make certain your employees will have a smooth relocation Continuing communication – even through final claims resolution, if claims are presented Proactive Customer Service Taking charge of keeping you and your employees up to date and assured while their move is underway Deploying our move management technology to identify potential problems before they come up Providing ”front-loaded” employee education and communication to dispel misgivings and assure peace of mind Responsiveness Making an introductory call to your transferring employees within 24 hours Quickly returning calls to you and your moving employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality on average and the work of each A-1 Freeman Moving Group employee who comes in contact with you and your employees during the move Following up after the move with a telephone survey of your relocated employees Assessing each aspect of the move after it’s completed Posting the results of our assessment on your website – honest results that allow you to measure our performance against your quality standards and help us maintain continual service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the surest way to keep your relocating employees from phoning or emailing you with problems is not to have problems in the first place Assuring that we never lack quality people ready to help you as you get your company and your employees relocated read what others have said about us Request a free quote